Job satisfaction is valued the most at a workplace and this fact remains the same for those who work with Nai Raah Foundation. We are a dynamic and professional national organisation that advocates the rights of the aged in India like no other. We value experience and talent regardless of background.

If you wish to contribute towards the lives of the elderly and enrich yourself in the process, we will be happy to hear from you.

Reporting To: Team Leader (Connect Centre)
Location: Delhi
QUALIFICATION:

•  » Any Masters or Graduation / Graduation in counselling or psychotherapy or geriatrics or social work

WORKING EXPERIENCE:

•  » Experience in working at any of the response systems/ health emergency connect centre/other connect centre.
•  » This position will be working in shifts (no night shifts).
•  » 1-2 years, preferably counselling experience or working with the elderly.
•  » Freshers passionate to work in this sector are also welcome.

ROLES & RESPONSIBILITIES:

•  » Person will be responsible for attending the calls made to the helpline number.
•  » Person will be responsible to quickly assess the genuine/serviceable calls.
•  » Person will be responsible for responding to the calls made by the elderly to the helpline number.
•  » Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately.
•  » Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline.
•  » Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately.
•  » Person will be required, wherever necessary, to coordinate with the field teams where actions are required to be taken on the ground and follow up for closure of action.
•  » Person will be required to create appropriate documentation, protocols, processes etc. for effectively handling the requests.
•  » Person will be required to generate necessary reports and case studies regarding the calls.

SKILLS REQUIRED:

•  » Excellent communication skills
•  » Counselling
•  » Telephone etiquette
•  » Empathy
•  » Listening skills
•  » Patience and politeness with elderly persons
•  » Decision making
•  » Relationship building
•  » Fluency in English, Language of the state and Hindi

Remuneration will be as per Nai Raah Foundation’s overall salary structure. The interested candidates should apply at info@nairaah.org.